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Card safety Fraud prevention Act quickly

Protect Yourself from Debit Card Fraud

If your debit card is lost, copied, or briefly out of your possession, speed matters. Quick action can reduce losses and improve the chance of resolving fraudulent transactions.

What is debit card fraud?

Debit card fraud is any unauthorised use of your card details to withdraw money or make purchases. Because funds leave your current account directly, the impact can be immediate.

Step 1

Freeze your card

Use your banking app to freeze or block the card immediately.

Step 2

Report it to your bank

Confirm the card is compromised and request a replacement if needed.

Step 3

Review transactions

Check recent activity and report any suspicious payments immediately.

Common scam routes

  • Phishing texts or emails asking you to “verify” your card.
  • Fake support calls requesting full card details or PIN.
  • Card skimming on tampered ATMs or terminals.
  • Unsafe websites storing card details insecurely.

Prevention checklist

  • Enable instant transaction alerts in your banking app.
  • Use strong screen lock + banking app security.
  • Never share full card data or one-time passcodes.
  • Check cards and statements regularly, not only monthly.

Key message

Fast action protects your money

Treat missing card access as urgent. Freezing first and reporting quickly can be the difference between a minor issue and a major financial setback.